Thus, in this project we implemented a Hub Omnichannel solution and a different operating model, with an structured working team which allows to obtain confirmed knowledge of the business and the customers of the company in a continuous and agile way to offer optimum technological solutions.
- Management Team: Governance and management of the Digital Hub, align initiatives with the business and the remaining Digital Hubs.
- Support Team: Apply methodologies and enliven the teams.
- Build Team: Conceptualize initiatives and inplement end to end ones.
- Build & Run Team: Operate the platforms as service, measure and learn from the results.
And supplementing this team, we find the business layer or Product Owner, which prioritizes the backlog of the initiatives and evaluates the results, aligning the strategy of Digital Transformation of the organization and the IT Bi-modal of this customer.