Overwhelmed by the number of platforms, services and technologies available to it, itis important to answer the question: What is what users really value? Which are the benefits of the omnichannel technologies?
Global energy company commited with a sustainable world, our customer wanted to ensure its digital global vision of the business providing support to new commercial models omnichannel through a Bi-Modal Operation between the business department and IT, focusing on implementing a structure oriented to decision-taking based on data, and implementing the final customer´s visión and the distribution channel as an strategic asset to the future growth.
Thus, the multinational company needed from us to develop a technological solution able to fulfill all its necessities:
Thus, in this project we implemented a Hub Omnichannel solution and a different operating model, with an structured working team which allows to obtain confirmed knowledge of the business and the customers of the company in a continuous and agile way to offer optimum technological solutions.
And supplementing this team, we find the business layer or Product Owner, which prioritizes the backlog of the initiatives and evaluates the results, aligning the strategy of Digital Transformation of the organization and the IT Bi-modal of this customer.
An innovative way of working which has allowed us to design a model of conceptualization and construction of Minimum Factible Products, able to involve the final user from the very beginning, which enables to validate the knowledge as soon as posible, contributing with the máximum value investing the mínimum possible cost and excluding unhelpful initiatives, only building that which really provides value to the user.
A Project only viable thanks to our wide experience and capacity to develop of the MVP to its immediate arrival to the user and mentoring of the Product Owner for the prioritization of the BackLog.
Agile methodology which fosters the relationship between customer-supplier, thanks to its transparency. Enrichment of the information due to data exploitation.