The digital transformation in the public sector involves a new way of interacting with the citizen.
To achieve delivering a quality service to the citizen, it is indispensable to equip portals and applications of document management of the ICEX of the highest performance, efficiency and possible functionality. Citizens are each time more demanding and their pace of life more accelerated, consequently, efficiency is a necessity both to provide a good service as well as to optimize time and resources.
In VASS we are in charge of carrying out the maintenance of the ICEX applications relative to portals and document management, which includes the web portal set within the organization, both internal and external, together with the set of tools associated to the document management.
Our technological solution covers:
In this case, we have achieved for the ICEX, greater speed and efficiency at the time of solving incidences or new evolutionary developments. We have also improved and added value to the portals and applications of document management, controlling and ensuring the quality of the service of applications management.
Improvement in the usability of the portals
To offer ICEX the most efficient platforms, on this occasion we used the technology Oracle WebCenter.
From the Digital Experience Area of the company, all types of initiatives focused on generating, updating and widen the channel of digital information are led according to a Digital Strategy specifically for each institution.
In this area, more than 20 years of experience with web portals are accumulated due to more than 500 engineers located in Europe and America, of whom almost 35% are certified in practically all content managers in the market.