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THE FUTURE OF GOVERNMENT & PUBLIC SERVICES

THE FUTURE OF
GOVERMENT & PUBLIC SERVICES

Eduardo Garcia Mellado

Director of Government & Public Services at VASS

WHAT IS GAIA-X?

A secure and independent data infrastructure.

GAIA-X accomplishes this by grouping the regulations of network providers, Cloud Solution Providers (CSP), High-Performance Computing (HPC) companies, and companies that work with Edge Computing. This network tries to develop mechanisms that combine and connect services within an easy-to-use ecosystem that follows European standards of transparency and data protection. Security principles will support this space by Design and Privacy by Design.

PROACTIVE PUBLIC SERVICES

Efficiency in proactive public services of Public Administrations.

One of the significant challenges of the digital transformation of public administrations is the need to offer a full-time service. More and more procedures are thus available 24 hours a day, every day of the year. Technological solutions will take us into a new era in the context of Public Administrations. It is therefore essential that we know what the main ones are. Having quality Public Administrations is one of the significant challenges of the digital transformation that lies ahead of us. According to the 2019 Digital Government Index, Spain has a data-driven public sector with a leading position in proactivity and digital solutions.

VIDEO CONFERENCING SERVICES TO CITIZENS

A differential channel for the relationship between citizens and Public Administration.

The customizable video conferencing solution that allows defining and expanding the service catalog according to the needs of Administrations or private companies can offer significant advantages in communication with users. The fact of seeing the other person on the screen, observing their body language and behavior, as well as their way of speaking, gives us data that other channels cannot, providing data on user level of knowledge of the platform, level of satisfaction, level of comfort, or if they have any problems, etc. This represents a great step forward when it comes to offering services to citizens, allowing a better experience and greater efficiency, better optimization of human resources, and a reduction in waiting times for carrying out procedures and providing services from Public Administration.

Insights

Strategic keys of App Factory in Public Administrations

Today we talk about the Citizen Oriented Administration App Factory (Factory service for application development). Last February, the Spanish Government published the Digitalization Plan for Public Administrations from 2021 to 2025. A plan launched after the AI ​​strategy in the form of forced digitization by the pandemic, which updates and contains everything related to the […]