Our customers vision is to breakdown the barriers to Financial Mobility, creating a community where people are rewarded and empowered to achieve their current and future money goals. With customers at the core, their loan products are designed to be inclusive, provide flexibility and help their customers build a brighter financial future. This transformation has provided exactly that. Our customers’ lending proposition encompasses everything that is woven into the fabric of the company they want to become - new products, new processes, new distribution models and most crucially of all - a new brand and culture.
Our customer had a 15-year legacy technology infrastructure that had effectively supported their previous incarnation but was no longer fit for purpose in supporting the new vision.
Improve and standardise Customer Experience through automated communications throughout the loan origination and receiving.
Our customer’s purpose is to provide those with few options to borrow the opportunity to achieve Financial Mobility.
Our customer alongside VASS built a one-team approach, aligned to a Scaled Agile framework underpinned by a rigorous adherence to out of the box functionality and configuration to ensure long-term flexibility in the system.
Upon completion of phase 1, the programme replaced 8 legacy systems and disparate technologies, successfully creating a robust, scalable system for agents to manage the full lifecycle of the loan from onboarding, loan management to customer support while also providing a portal for self-servicing and sharing information on financial wellness to meet their customers needs.
“By utilising VASS’ expertise in digital transformation we were able to stand up the brand on an entirely new technology stack that was designed with customers at its heart. The guidance and knowledge provided by VASS gave us incredible value. It allowed us to design new processes from scratch with industry best practice at its core; all within a relatively short period of time that would not have been possible without their support”
Chief Technology Officer – Our customer, The UK’s Leading Guarantor Loan Provider
Salesforce Financial Services Cloud