Industry

Telecom & Media

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We enable technologies that contribute to improving digital customer experience, business engagement and new business models, as well as reducing costs and improving productivity by driving digital operational efficiency, sustainability and the intelligent enterprise.

Our expertise

Discover what we can do for you

We focus on enhancing the digital customer experience for Telecom & Media companies, providing solutions for customer insight, loyalty, and sales growth for over 10 million users. We streamline operations for efficiency, integrate AI for business evolution, and support new revenue models and innovation.

Our value proposition

Sustainable growth and innovative business models

  • Digital customer experience

  • Digital operations & sustainability

  • Intelligent enterprise

  • Business engagement & new business models

Success case

Telefónica

Pioneering Digital Innovation

Telefónica Telecom & Media Customer Experience SAP

Our digital solutions

Elevating customer experiences with advanced technologies and strategic insights

Customer

We enable service channels, enhance the digital customer experience by providing solutions for customer insight, customer loyalty and sales growth.

  • Customer data activation and growth
  • Self-service portals
  • Customer loyalty
  • Customer onboarding
  • Intelligent channels

Business Engagement

We assess business needs to provide digital strategy, sales growth and to get more engagement with your customer. 

  • Marketing automation
  • Point of Sale transformation
  • Ecommerce
  • Smart supply chain 

Telecom Management

We help you evolve your ecosystem and business management to improve technology and business outcomes.

  • Business process consulting
  • Business resources ERP
  • Document management
  • Process mining

Operations & Cybersecurity

Streamline operations to maximize operational efficiency of communication flow, processes, security and services.

  • Hyper automation
  • Cyberdefence
  • iAM
  • Devsecop
  • Trusted identity

New Business Models

  • New cross-business
  • Subscription
  • Digital strategy
  • Out-of-the box innovation

Leading Ecosystem Evolution

  • Artificial Intelligence & Generative AI
  • Quantum computing
  • Web 3.0
  • Edge computing

Explore our insights

Humanizing Artificial Intelligence

In the era of artificial intelligence, fundamental human skills like creativity, teamwork, resilience, critical thinking, curiosity, adaptability, and flexibility and interpersonal skills are more important than ever.

AI takes the center stage at Mobile World Congress 2024

A total of 41 sessions at the MWC in Barcelona were dedicated to AI and its responsible applications

IoT opportunities for telecommunications companies

Connected devices are becoming increasingly more common. Smart fridges, wearables capable of measuring our pulse, heaters that connect remotely, and so on. This not only applies at home, but IoT is also useful in companies and factories as it allows greater control in detecting errors and problems.

Why is customer interaction essential in the telecommunications industry?

Today, it is clear that in order to be successful in telecommunications, it is important that the company’s strategy is focused on providing excellent customer service.

How to create and effectively use a B2B funnel

Data shows that customers are wary of businesses upon first interaction: over half are unwilling to make a transaction with a company on day one.For B2B sales this period is longer than the one used in B2C: 6 to 12 months on average.

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