Industry
Telecom & Media
Global | En
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We enable technologies that contribute to improving digital customer experience, business engagement and new business models, as well as reducing costs and improving productivity by driving digital operational efficiency, sustainability and the intelligent enterprise.
Our expertise
Discover what we can do for you
We focus on enhancing the digital customer experience for Telecom & Media companies, providing solutions for customer insight, loyalty, and sales growth for over 10 million users. We streamline operations for efficiency, integrate AI for business evolution, and support new revenue models and innovation.
Success case
Telefónica
Pioneering Digital Innovation
Our digital solutions
Elevating customer experiences with advanced technologies and strategic insights
Customer
We enable service channels, enhance the digital customer experience by providing solutions for customer insight, customer loyalty and sales growth.
- Customer data activation and growth
- Self-service portals
- Customer loyalty
- Customer onboarding
- Intelligent channels
Business Engagement
We assess business needs to provide digital strategy, sales growth and to get more engagement with your customer.
- Marketing automation
- Point of Sale transformation
- Ecommerce
- Smart supply chain
Telecom Management
We help you evolve your ecosystem and business management to improve technology and business outcomes.
- Business process consulting
- Business resources ERP
- Document management
- Process mining
Operations & Cybersecurity
Streamline operations to maximize operational efficiency of communication flow, processes, security and services.
- Hyper automation
- Cyberdefence
- iAM
- Devsecop
- Trusted identity
New Business Models
- New cross-business
- Subscription
- Digital strategy
- Out-of-the box innovation
Leading Ecosystem Evolution
- Artificial Intelligence & Generative AI
- Quantum computing
- Web 3.0
- Edge computing
Explore our insights
Humanizing Artificial Intelligence
In the era of artificial intelligence, fundamental human skills like creativity, teamwork, resilience, critical thinking, curiosity, adaptability, and flexibility and interpersonal skills are more important than ever.
AI takes the center stage at Mobile World Congress 2024
A total of 41 sessions at the MWC in Barcelona were dedicated to AI and its responsible applications
IoT opportunities for telecommunications companies
Connected devices are becoming increasingly more common. Smart fridges, wearables capable of measuring our pulse, heaters that connect remotely, and so on. This not only applies at home, but IoT is also useful in companies and factories as it allows greater control in detecting errors and problems.
Why is customer interaction essential in the telecommunications industry?
Today, it is clear that in order to be successful in telecommunications, it is important that the company’s strategy is focused on providing excellent customer service.
How to create and effectively use a B2B funnel
Data shows that customers are wary of businesses upon first interaction: over half are unwilling to make a transaction with a company on day one.For B2B sales this period is longer than the one used in B2C: 6 to 12 months on average.