fbpx

INSIGHTS

VOICE

Insights

The role of technology in the insurance sector: driving towards a digital future 

New technologies are redefining the way we work and every market’s strategies. There has been a continuous transformation with the emergence of new technologies in the insurance sector, that will allow insurers to improve their operations, redefine their products and services and grow their business. But what will the main technologies involved in this transformation […]

28 Sep 2022

    Insights

    Innovation and talent: VASS Group’s key assets to celebrate its 23rd anniversary

    The world has changed a lot since 1999, and technology has evolved drastically with the appearance of new devices, such as smartphones and tablets which have brought about a real revolution, transforming everybody’s lives.    Digitalisation is everywhere, and the transformation that digital innovation brings is everywhere. Business models are transforming while new ones are emerging.     […]

    08 Sep 2022

    Are we surrounded by Artificial Intelligence? Solutions and applications of the technology of the future

    ChatBots, predictive tools, process automation, Machine Learning, natural language interpretation, data processing, Digital Twins… What do these solutions and technologies have in common? Exactly: Artificial Intelligence. Nowadays, it is almost too difficult to talk about technology and digitalisation without disscusing AI, and its applications seem infinite in terms of solutions, use cases, and sectors. From […]

    10 Aug 2022

    How to build an effective Loyalty programme? Technology and personalisation

    Loyalty is currently one of the marketing areas that companies are most concerned about. Keeping a customer is easier and cheaper than acquiring a new one, and, moreover, thanks to loyalty the Lifetime Value that each user generates for the company can be increased. However, building customer loyalty in today’s environment is not an easy […]

    09 Aug 2022

    Insurance digitalisation: more than the creation of online channels

    The demands and needs of customers have evolved regarding insurance products, and digitalisation has also brought several changes. In fact, it is no longer just about traditional insurers going digital. What has changed in the insurance industry and the way it offers its products? Development of insurance applications It is crucial to optimise the experience […]

    02 Aug 2022

    IoT opportunities for telecommunications companies

    Connected devices are becoming increasingly more common. Smart fridges, wearables capable of measuring our pulse, heaters that connect remotely, and so on. This not only applies at home, but IoT is also useful in companies and factories as it allows greater control in detecting errors and problems. The telecommunications sector benefits from all this usage […]

    20 Jul 2022

    3 basic applications of Blockchain in the banking sector

    One of the main characteristics of Blockchain technology is the fact that it is decentralised, distributed, programmable and immutable. In other words, there is no owner of the Blockchain, all participants have a copy, it contains portions of code (Smart Contracts) and once something is written, it cannot be deleted nor modified. Its applications are […]

    11 Jul 2022

    From multichannel to omnichannel in telco customer service

    Multi-channel and omni-channel are terms that seem similar but are very different from the customer’s point of view, and therefore, telcos need to evolve in this sense. This will enable them to improve their customer service and ensure user satisfaction. But what should telecommunications companies consider when taking this step? Multichannel or omnichannel? Multi-channel is […]

    11 Jul 2022

    Why is customer interaction essential in the telecommunications industry?

    The telecommunications industry is very competitive and fast-moving, and the area of customer communication is not an easy one by any means. However, providing a good service is essential for any company in this sector, regardless of the type of service it offers. Today, it is clear that in order to be successful in telecommunications, […]

    20 Jun 2022

    Navigating an Everything as a Service (XaaS) approach

    An Everything as a Service (XaaS) approach requires serious hand holding… Employee challenges and changing IT demands driven by the pandemic are accelerating the shift to services: software-as-a-service, infrastructure-as-a-service, and platform-as-a-service will continue to gain popularity. Technology companies have begun shifting to a service-based model for providing products and capabilities, whilst at the same time, […]

    20 Jun 2022

    Accelerating the transformation of the telecoms sector with No Code platforms

    The pandemic has unleashed a big pressure on businesses across all industries, which have been forced to accelerate their digital transformation like never before. The telecommunications sector was no exception.  New forms of development such as Low Code and No Code platforms have emerged in recent years to help companies build platforms and more easily […]

    01 Jun 2022

    Benefits and challenges of Cloud Computing implementation in the banking sector

    Cloud computing is capable of accelerating innovation and the transformation of companies, including those in the banking sector. This cloud-based technology (instead of its own physical servers) stands out for its low costs, as well as for the speed, agility, and security it offers to banks. It opens up a wider world of possibilities for […]

    01 Jun 2022

    RegTech: the future of the insurance industry

    Evolving business models and the proliferation of innovative technologies are accelerating change within the insurance industry. While insurers recognise that they need to innovate, they are often hampered by the obligation to address ongoing regulatory challenges and associated compliance costs. However, insurers are beginning to look to new technologies for all areas of their business, […]

    01 Jun 2022

    The importance of ESG criteria for investors

    ESG (Environmental, Social & Government) criteria go beyond baseline performance. This acronym represents a call for companies to better their public image, and so better serve and represent everything and everyone they touch. stakeholders, employees, communities, consumers, and the environment. These criteria are essential for the investment environment, especially as the market skews towards younger […]

    How will the Metaverse affect the media?

    The Metaverse has been an incredibly hot topic in recent months. Understanding and acknowledgement of its wider effect was slow to come at first, but Facebook’s name change was not merely coincidental – it was an emblematic of industry-wide recognition of the concept. To wit, Facebook/Meta was just the beginning: others are quickly following suit, […]

    10 Mar 2022

    What is Digital Asset Management?

    The first step to understanding Digital Asset Management, is, of course, understanding digital assets…what are they? The concept of digital assets As technology continues to develop and mature, organisations have made more and more frequent use of what are called ‘digital assets’. Simply put, digital assets are just that: assets in the digital space. The […]

    09 Mar 2022

    Analyzing NFTs: Can digital art become the financial asset of the future?

    The financial sector has existed in a period of profound transformation and growth for some years now. The changes are unstoppable, from the digitalization of banking to the emergence of neo banks. Even currency itself has gone digital, with cryptocurrency emerging as one of the trendiest assets in finance. Speaking of which: enter the “NFT”, […]

    16 Dec 2021

    Financial sector moves ever closer to sustainability

    For some time now, asset managers have been offering sustainability-focused products to meet growing market demand in this area. However, digital investment is becoming increasingly common in Europe, a trend driven by several factors: investor interest, social demands, and the current regulatory environment. Although the European Union is still lagging digitally, this growth indicates its […]

    08 Dec 2021

    The importance of Digital Identity and identifying relevant trends

    Companies are continually adopting new digital technologies to increase operational agility and add value for their customers. This means that core business processes must also adapt to different customer, employee, and partner segments. Likewise, there is a requisite adjustment period to new hosting models and devices to ensure secure access to systems and applications. This […]

    01 Dec 2021

    Request to Pay: A new approach to payment processing

    Open Banking and regulations both at the European level and in other regions of the world are driving innovation in the financial sphere and the emergence of new means of payment. Among them is a new type of payment, whose regulation was launched in November 2020 and is called “Request to Pay” or R2P. This […]

    17 Nov 2021

    Salesforce For Financial Services

    Banking Verticalization Financial Services is an industry with a wide-range of challenges and opportunities, covering end to end line of businesses: Retail, Insurance, Commercial Banking, Wealth Management, etc. The complexity of a number of IT platforms at a company’s stack grows every day. According to an industry depth analysis, “81% of banking CEOs are concerned […]

    The future of banking is sustainable

    Sustainability is increasingly monopolising covers, banners, and an important space in the decision-making process of customers, thus forcing companies to incorporate it into their processes, suppliers, materials, marketing campaigns, etc. However, how is sustainability understood from the world of banking? Which areas can be improved on the environmental or social level? There are many innovations in […]

    The beginning of the cookieless era

    The cookieless era is about to start. The legal changes introduced by the European Data Protection Regulation were aimed at guaranteeing the protection of the user’s personal details, a fact that affects online marketing campaigns directly. In view of this situation, Google and other companies have started getting rid of third-party cookies. This is how a period change begins. […]

    14 Oct 2021

    The role of technology in banking hypercustomisation

    Banking is a sector that contains enormous amounts of information about its customers, both individuals and companies, and about further data about the environment. Over the years, this information has been very useful for calculating risks, creating new financial products or leading the banks’ strategies. But there is an increasingly popular use which may be beneficial […]

    12 Oct 2021

    Transforming the customer relationship through a holistic approach

    A holistic view implies all kinds of changes in the relationship with customers. Nurturing the customer’s experience with the brand is fundamental. Many telecoms companies fail in this mission, which impoverishes their brand image. To achieve good results, leveraging different communication channels is essential. What are the keys? Customer experience and holistic vision Customer centricity […]

    10 Oct 2021

    The best consumer service in the energy sector

    When we talk about consumer service in the energy sector, we found ourselves in a very traditional sector in which this need had not even been laid out until recently. However, competition is increasingly aggressive, the new business models burst into the energy market, and subscribers are becoming more and more demanding, which is why we will have […]

    Towards sustainable energy: future trends

    Energy is moving towards sustainability, customer service or electrification. Renewable energies are increasingly important and environmental criteria already figure among the demands made by our society, which drives energy companies to make changes in their business, as well as in the way they do things, produce and commercialise energy. In this context, what are the market […]

    Resilience as an information security guarantee

    Information security must be based on resilience. Facing more and more sophisticated cyber attacks, insurance companies have to effectively protect the data in custody. This is of paramount importance because this information is very sensitive and any mistakes may cost both the company and the customer dearly. The importance of resilience Resilience is important for the […]

    05 Sep 2021