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INSIGHTS

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Insights

VASS BNL at a glance

Looking back In 2018, VASS UK, the international unit of VASS Group, decided to align with a global strategy to join the BeNeLux-market through the creation of VASS Nederland. Our purpose is to make it simple by delivering focused business value to our customers! We do this by leveraging global experiences, through in-house developed business […]

22 Oct 2020

    Insights

    Delivering the Ultimate Customer Experience: Challenges, Strategies & Solutions

    Whatever the industry, the key to success in today’s business landscape lies in keeping customer experience at the core of decisions. Financial institutions operate in a traditionally product-centric sector but are now shifting to a customer-centric approach, where digital transformation plays an essential role in this change. Current landscape perspective in CX Providing an enhanced […]

    Unique client vision: recommendations to reinvent your experience

    When we talk about Customer Experience, Customer Journey or putting the customer at the core of any initiative, we associate it with concepts such as omnichannel, digitalisation of processes or personalisation; it often sounds more like a business concept than a real service commitment. And that, in itself, is the first big mistake to be […]

    08 Jul 2020

    Agile or Waterfall – what should we choose?

    As part of a company’s digital transformation, many organisations also embark on an agile transformation, adopting agile practices in their departments. They often emerge from IT departments, where agility has been around for years. These practices are applied to both the development process and project management, later extending them to other areas such as human […]

    01 Jul 2020

    eCommerce during COVID-19

    During the last couple of months, we have seen an unprecedented increase in online sales in practically all its variants, but have the companies adapted to the new normality? The current situation in electronic commerce The confinement of the consumers in their homes and the fear of contraction have increased online shopping in Spain. The […]

    Digital Customer Experience

    A globalising world economy, the digitalisation of the business world – exacerbated by the coronavirus, and ever-increasing transparency of customer satisfaction have all led to the rise and recognition of the importance of the Digital Customer Experience. What is Digital Customer Experience? So what is ‘digital customer experience’. It’s easy to get lost in the […]

    Digital Mortgage Solutions | Digital Solutions

    Due to the current and foreseeable situation with the COVID-19 and social distancing rules, lenders are having to adopt a digital mortgage application process. Technology has simplified the application process by presenting an end-to-end experience, improving customer experience and speeding up the process. What is a Digital Mortgage? A digital mortgage uses technology to create a mortgage that is […]

    Supporting Digital Loan Schemes in COVID-19

    COVID-19 pandemic is affecting aspects of our lives in many different ways. As the UK Government is supporting businesses during these unprecedented times, our priority is to reduce any negative effect and help both businesses and individuals to reinforce loan application schemes/ digital loan schemes: Coronavirus Business Interruption Loan Scheme (CBILS) Bounce Back Loan Scheme (BBLS) […]

    Pharmaceuticals and laboratories beyond Covid-19

    Right now, it can be said that practically all the pharmaceutical laboratories in the world are in a frantic race against the clock to develop the vaccine that will ” perform the miracle” against Covid-19. Or to find drugs that reduce the mortality of the virus or even neutralise the disease. The mass production and […]

    06 May 2020

    Open Source “gives you wings”

    Are you looking for a simplistic definition of Open Source Software? Beyond the technological terms, the collective imagination draws the idea of freedom in which, giving priority to openness, it is possible to freely access and improve each of the lines of code. In other words, if we adopt a possible definition of Open source […]

    12 Feb 2020

    From “more for less” to sustainable profitability

    The operational efficiency that we talk about so much these days should not be focused only on the surface, which would be, limited to the reduction of costs. Achieving operational efficiency implies minimising costs, but also implementing a responsible culture regarding issues such as innovation, commitment or training that contributes to the pursuit of new […]

    06 Nov 2019

    Mentality changing to transform

    But what is, in reality, changing mentality? In the first place, it means accepting that game rules have changed, simply because players are different, the board or playing field is also different and, because, in reality, we are playing a game different from the one we started years ago. Nowadays, there are some criteria that […]

    GDPR, how to become a Trusted brand?

    On May 25th, the new General Data Protection Regulation (GDPR) comes into force, which implies the commissioning of a secure European common space for the adequate treatment of personal and sensitive data. One of the objectives of this new regulation is to organize the treatment and protection of data on which organizations currently base their […]

    The value of good talent management

    It’s a reality: a company is worth what its employees are worth. Behind every success story there is a united and effective team, so it is useless to strive to provide a good service to the clients if the welfare of the workers is not promoted first and, above all, if good talent management is […]

    Challenges of the digital revolution

    Our clients are facing NEW CHALLENGES daily. We are living moments of uncertainty. Globalization and digitalization allow new players, from anywhere in the world, to break into all industries. 3,100,000 new startups are created per month in the entire world that reduce the entrance barrier to the markets, and that can connect us directly, and disconnect us as well, […]