The digital transformation in the public sector implies a new manner of interacting with the customer
To be able to provide a quality service to the citizen, the Ministerio de Agricultura, Pesca y Alimentación (MAPA) and the Ministerio para la Transición Ecológica y el Reto Demográfico (MITECO) nedeed to equipped their web portals of a greater performance, efficency and functionality. Thus, they launched a competition in which the accomplishment of a series of services oriented to the evolutive and corrective of their Web portals were requested. A competition that we won and which allowed us to offer these public institutions a bespoke digital solution able to transform their relationship with the citizens.
Following a hybrid methodology, adapted to the needs of MAPA / MITECO, to achieved the benefits both in agile methodologies and bottom-up ones, we developed a a solution which covered all theri needs:
Due to the implemented solution, MAPA/MITECO now has:
It improves accessibility and usability of the portals
To offer MAPA/MITECO the most eficent platforms, on this occasion we used the technology SDL Tridion. From the Digital Area of the company all types of initiatives focused on generating, updating and widen the digital information channel are coordinated according to a Digital Strategy specifically designed for each organism, with almost 20 years of experience in web portals, thanks to more than 500 engineers located in Europe and America. Among these, almost 25% are certified in practically all content managers in the market.