We improved the platform of transactional processing by using Oracle Fusion Middleware.
Our customer, Tigo Guatemala, had been detecting problems in the service offered by its Middleware platform of transactional processing, especially through the limitations it had in its processes, reaction time or recurrent blockages.
These technical limitations derived in uneffecctive transactions from their channels (web and branches) for purchasing, renewals and/or extents of products, as well as problems with customer service, which resulted in discontent during consultations and requests, and consequently, loss of income. Dissatisfied user, user-sooner or later-lost.
We started with an initial general diagnosis where we performed a double analysis:
Analysis of the needed architecture and infrastructure to guarantee the correct processing of transactions in the Middleware, according to the customer´s needs.
With these improvements on the platform, the main one for Tigo Guatemala has been the rise in the capacity of processing transactions in the Middleware, from 700 transactions per minute in the old system to more than 1700 nowadays.
121%
increase in transactions
Oracle Fusion Middleware is a business digital platform for the company and the cloud. It allows communication among different applications, simplifying processes, making them more agile and whatsmore, it boosts technological efficiency since it permits to exploit modern architectures of hardware and software. In the case of Tigo Guatemala, Oracle Fusion Middleware has allowed us to develop a greater processing of the information, optimizing time and increasing transactions.
It’s a reality: a company is worth what its employees are worth. Behind every success story there is a united and effective team, so it is useless to strive to provide a good service to the clients if the welfare of the workers is not promoted first and, above all, if good talent management is […]
But what is, in reality, changing mentality? In the first place, it means accepting that game rules have changed, simply because players are different, the board or playing field is also different and, because, in reality, we are playing a game different from the one we started years ago. Nowadays, there are some criteria that […]
Due to the current and foreseeable situation with the COVID-19 and social distancing rules, lenders are having to adopt a digital mortgage application process. Technology has simplified the application process by presenting an end-to-end experience, improving customer experience and speeding up the process. What is a Digital Mortgage? A digital mortgage uses technology to create a mortgage that is […]
