Technology

CSS Kranken Mobile App: The customer portal for every day and everywhere

CSS Kranken-Versicherung AG is one of Switzerland’s leading health insurers with approximately 1.7 million people having placed their trust in CSS.

The myCSS App is implemented in a hybrid approach and is based on the latest standards of web technologies.

CSS Mobile App

The challenge

Stability, performance and quality

The myCSS app is of strategic importance for the Swiss health insurer: it offers an additional channel to interact with customers and provides integral services more efficiently.

Therefore, the mobile app must achieve the best possible results in terms of stability, performance and quality.

Award-Winning, Intuitive, Customer-Centric App

 

 

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How we did it

Great customer satisfaction with the innovative and easy to use myCSS App

The myCSS App is implemented in a hybrid approach and is based on the latest standards of web technologies.

Our approach enabled myCSS functionality to work on any mobile device while reducing the cost of future development and maintenance at the same time.

The app offers many great advantages to users, such as:

  • Users can chat live with CSS consultants and clarify their questions – quick, easy and on-the-go.
  • A gamification program myStep encourages customers to keep moving every day. Each step is rewarded with a credit to the health account.
  • Available for tablets and smartphones

The hybrid approach offers some advantages to CSS as well:

  • The content update and publishing process extend the Enterprise Content Management System: This makes CSS largely independent of releases on Apple and Google.
  • The app is optimally integrated into existing processes and the IT architecture of the insurance company and operates seamlessly with the myCSS account.

The result

Company

  • Achieved nearly 30,000 installations within the first three weeks of launch.
  • Earned an impressive 4.5 out of 5 stars in app store ratings.
  • Accumulated over 2,500 positive reviews, reflecting high customer satisfaction.
  • Facilitated hundreds of thousands of document uploads, providing users with efficient self-service functionality.
  • Honored with multiple awards at the Best of Swiss App Awards 2016, solidifying its industry recognition.
  • Strengthened customer engagement with dynamic insurance information through the app.

Technical

  • Developed a hybrid app using the Ionic Framework with Cordova and Angular, ensuring a modern and robust front-end.
  • Seamlessly integrated customer data APIs to display user-specific insurance details.
  • Connected the app to Adobe Experience Manager (AEM) to deliver dynamic web content and extend its capabilities.
  • Enabled a user-friendly experience with dynamic content management and streamlined access to key insurance documents and services.

Technologies

Technologies

Cordova

Angular

AEM

COMPLEX MADE SIMPLE

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