CSS Insurance is one of Switzerland’s leading health insurers with approximately 1.7 million people having placed their trust in CSS.
AI-Driven, Modular, Business-Ready Chatbots: The modern way of interacting with clients.
AI-Driven, Modular, Business-Ready Chatbots: The modern way of interacting with clients.
One step ahead of clients – that’s CSS’ vision. To do that, CSS needs to assist clients personally.
CSS’ aim is to deliver the best possible customer experience. But how do you deliver relevant information to customers at any step of their journey in-line with business goals? That was the challenge a digital assistant had to solve.
The digital assistant needs to:
While considering different ways of offering better information to customers, the idea of developing an intelligent assistant emerged at CSS.
AI-Driven, Modular, Business-Ready Chatbots
The intelligent assistant at CSS was designed around engaging users in dialogue.
From a technical perspective the most critical requirements were to deliver suitable answers to any user questions and create a unique, authentic experience.
The goal is to personalise the experience even more moving forward.
Continuous training data aggregation improves the AI with real-world data and enables better interaction with end-users.
Company
Technical