Interbridge Mortgage

Innovation in Second Charge Mortgage Space

Interbridge Mortgages, a new entrant in the second charge lending market, has partnered with VASS to revolutionize the mortgage industry.

This case study explores the challenges faced, the strategies implemented, and the remarkable results achieved in their mission to disrupt the traditional mortgage sector.

By leveraging advanced technologies and innovative solutions, Interbridge aims to deliver a seamless, user-centered experience for both brokers and customers. This case study explores the challenges faced, the strategies implemented, and the remarkable results achieved in their mission to disrupt the traditional mortgage sector.

 

 

Interbridge Success Case image

“Anyone who’s been through the process of taking out a mortgage knows that it’s one of the most stressful things that you can do and our job is to take a lot of that stress out of it.”

Jonny Jones, CEO Interbridge Mortgages

The challenge

Interbridge needed to obtain FCA approval to officially launch their new mortgage offering within 12 months, while developing a streamlined process for managing and sharing loan documentation to accelerate mortgage approvals.

Objectives

  • Customer Experience: Deliver an exceptional, frictionless experience for both brokers and customers.
  • Market Disruption: Implement a modern, User-centered application to streamline the customer journey and significantly disrupt the lending market.
  • Innovation: Develop new products and services that cater to today's customers and transform the conventional mortgage industry.

“Interbridge sought to innovate in the second charge mortgage space with a cost-effective, sustainable product. Our priority was delivering a zero-code platform using only out-of-the-box functionality.”

Jenny Guisquet, Head of Customer Success at VASS UK

 

 

Read more about the challenge in our case study

   Transforming lending with innovation,

speed, and a seamless experience.

 

 

Interbridge team

How did we do it

VASS developed a modern, future-proof application to enhance both internal operations and customer interactions, aligning with their vision of a user-centered journey from onboarding to customer service.

  • User-Centered: Developed a future-proof application to enhance both internal operations and customer interactions.
  • Salesforce Integration: Developed a no-code solution on Salesforce, enhancing the customer experience by using out-of-the-box features in Financial Services Cloud, Experience Cloud, MuleSoft, and OmniStudio to streamline the loan lifecycle.
  • Technology Integrations: Streamlined the loan lifecycle by integrating multiple technologies.

“Over the last 12 months we’ve built a mortgage origination platform that is simple and intuitive to use and allows ours Brokers to Market and sell our products.”

Paul Strinati, CTO Interbridge Mortgages

 

 

 

 

Results

Our collaborative efforts yielded remarkable outcomes, transforming the mortgage process and setting new benchmarks in the industry.

Company

  • Over £100m in the first 5 months, surpassing the forecast.
  • 700 brokers succesfully onboarded.
  • 1 week to 24 hours: Loan Application to Payout.
  • 4.9 rating in Trustpilot, supporting 3000+ new customers.
  • Loan Processing: Succesfully handled the first loan application on the launch day.
  • First Mortgage Offer: Issued in the first week of launch.
  • Efficiency Improvement: Achieved an average application completion time of 13 days.

“We want to be able to look back and say that as a result of what we’ve done, the process of getting a mortgage is much simpler than it used to be and as a result, we’ve upended the market and changed the way that things work.”

Jonny Jones, CEO Interbridge Mortgages

 

 

Technologies

Technologies

Bambu

Mulesoft

Power BI

Amazon Connect CTI

Data Lake

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