Implementation and integration, voice response and call center management
Having experienced the value of their current SAP Contact Center integrated with their SAP CRM and SAP ECC backend in their Birmingham AL location, Spire decided to implement SAP Contact Center for all locations.
Spire Inc. (NYSE: SR) is a natural gas holding company based in St. Louis, Missouri, providing service through its utility operations. Spire’s natural gas utilities and related businesses work together to serve 1.7 million customers across the southern United States.