Faced with increasing demands for efficient and seamless service delivery, St. Paul's Garda Credit Union recognized the need to modernize its member service processes to ensure they could continue to provide exceptional support
“As we collaborated with VASS on this project, the first of its kind in a credit union setting, both teams gained valuable insights. VASS worked seamlessly with our team, demonstrating flexibility and a willingness to adapt in order to deliver a solution that perfectly met our needs.”
St. Paul's Garda Credit Union faced the challenge of achieving a comprehensive 360-degree view of their customer interactions, making it difficult to effectively
track and manage queries throughout the service process.
VASS implemented Salesforce as a key solution to streamline and optimize customer service operations. This integration provided the team with comprehensive access to member details, such as account information, financial products, and previous interactions, enabling quicker resolution of queries, requests, and applications.
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