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TELEFLEX FSM

IMPLEMENTATION OF FIELD SERVICE MANAGEMENT

Teleflex is a global provider of medical technologies, with a mission to improve the health and quality of people’s lives. Teleflex’s medical technologies allow healthcare providers to offer new or improved treatments and solutions. Teleflex has a diverse portfolio of solutions in the fields of vascular and interventional access, anesthesia, cardiac care, urology, and emergency medicine. As a global tech-nology provider, they have locations and offices in the United States, Latin America, Asia Pacific, and EMEA regions.

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The challenge

Teleflex needed a fully integrated Field Service Management application that would allow Customer Service Representatives to schedule and monitor service appointments at a customer’s request. The FSM system must be completely integrated with the current SAP ECC backend to provide master data in all applicable areas, including Customer, Products, Pricing etc. The FSM must also allow dispatching of Field Service Representatives to the customer site and have robust mobile device applications for all informational and billing data in the field.

Teleflex needed a fully integrated Field Service Management application that would allow Customer Service Representatives to schedule and monitor service appointments at a customer’s request.

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How we did it

VASS furnished a full project team to work closely with the internal Teleflex team to integrate three tenants of SAP Field Service with the existing three tier architecture. The VASS team lead and assisted all process design and system configuration activities and furnished a finished project blueprint. VASS then configured the FSM tenants and performed the necessary integration work to stand up the applications.

The result

TELEFLEX y SAP FSM

Company

  • Business processes to support refurbishment and bench repairs
  • Business processes to support field service operations
  • Roll-out SAP FSM functionality
  • Roll-out SAP FSM mobile app for field engineers as the tool for field service execution
  • Process and master data synchronization between SAP FSM and Backoffice solutions (SAP ECC) for end-to-end service process execution and visibility

Technical

SAP ECC y SAP FSM

Technologies

Technologies

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