The insurance sector is in great need of new “customer-centric” digital experiences, since its customers are increasingly informed, becoming more demanding and willing to compare everything in detail. They expect insurance companies to be on a par with other major service suppliers, from the customisation of the offer to the digitalisation of the experience. When it comes to contracting or managing the insurance policy, the user wishes to find a simple and intuitive process, with the capacity for self-service and with new channels like his own apps or WhatsApp. To do so, it is necessary to include digital innovation in strategy, thus improving the consumers’ experience and the company’s efficiency.
Global Insurance Director
Customers prefer digital channels. Hence, insurance companies are facing the challenge of accelerating digitalisation plans. API offers its wide experience in the design of portals for customers, intermediaries and suppliers, as well as in “customer centric” solutions.
Insurance companies need to respond to the quick changes of the market and increase their revenue level. With its Revenue Growth solutions and its knowledge of the new distribution ecosystems, VASS helps insurance companies face this challenge.
Accelerate the creation of onboarding digital experiences—change of paradigm, from the product vision to a customer approach.
Get ready for the new regulation changes, stricter fraud control, optimization of dispute and accident processes, greater security about the customers’ private and digital data, and possible security breaches.
New technologies are redefining the way we work and every market’s strategies. There has been a continuous transformation with the emergence of new technologies in the insurance sector, that will allow insurers to improve their operations, redefine their products and services and grow their business. But what will the main technologies involved in this transformation […]
28 Sep 2022
The demands and needs of customers have evolved regarding insurance products, and digitalisation has also brought several changes. In fact, it is no longer just about traditional insurers going digital. What has changed in the insurance industry and the way it offers its products? Development of insurance applications It is crucial to optimise the experience […]
02 Aug 2022