fbpx

INSURANCE

JOIN THE INSURANCE CUSTOMISATION

The insurance sector is in great need of new “customer-centric” digital experiences, since its customers are increasingly informed, becoming more demanding and willing to compare everything in detail. They expect insurance companies to be on a par with other major service suppliers, from the customisation of the offer to the digitalisation of the experience. When it comes to contracting or managing the insurance policy, the user wishes to find a simple and intuitive process, with the capacity for self-service and with new channels like his own apps or WhatsApp. To do so, it is necessary to include digital innovation in strategy, thus improving the consumers’ experience and the company’s efficiency.

THE INSURANCE SECTOR
FACED WITH A NEW CONTEXT

Javier Reina

Global Insurance Director

DIGITALISATION EXPERIENCE

Customer centricity

Customers prefer digital channels. Hence, insurance companies are facing the challenge of accelerating digitalisation plans. API offers its wide experience in the design of portals for customers, intermediaries and suppliers, as well as in “customer centric” solutions.

BUSINESS ACCELERATION

Business agility

Insurance companies need to respond to the quick changes of the market and increase their revenue level. With its Revenue Growth solutions and its knowledge of the new distribution ecosystems, VASS helps insurance companies face this challenge.

INSURANCE CUSTOMISATION

Value added

Accelerate the creation of onboarding digital experiences. Change of paradigm, from the product vision to a customer approach.

OPERATIONAL EFFICIENCY

Efficiency & resilience

Get ready for the new regulation changes, stricter fraud control, optimisation of dispute and accident processes, greater security in relation to the customers’ private and digital data and to possible security breaches.

Insights

Resilience as an information security guarantee

Information security must be based on resilience. Facing more and more sophisticated cyber attacks, insurance companies have to effectively protect the data in custody. This is of paramount importance because this information is very sensitive and any mistakes may cost both the company and the customer dearly. The importance of resilience Resilience is important for the […]

05 Sep 2021

Digital onboarding, how does it affect the insurance sector?

Digital onboarding encourages users to become customers. Increasing sales is a goal  that all businesses need to bear in mind. The insurance sector is not unaware of this rule, which is why it has to rely on techniques, technologies and methodologies that boost its services. We will now explain this concept and how it can be applied […]

05 Sep 2021