The insurance sector is in great need of new “customer-centric” digital experiences, since its customers are increasingly informed, becoming more demanding and willing to compare everything in detail. They expect insurance companies to be on a par with other major service suppliers, from the customisation of the offer to the digitalisation of the experience. When it comes to contracting or managing the insurance policy, the user wishes to find a simple and intuitive process, with the capacity for self-service and with new channels like his own apps or WhatsApp. To do so, it is necessary to include digital innovation in strategy, thus improving the consumers’ experience and the company’s efficiency.
Global Insurance Director
Customers prefer digital channels. Hence, insurance companies are facing the challenge of accelerating digitalisation plans. API offers its wide experience in the design of portals for customers, intermediaries and suppliers, as well as in “customer centric” solutions.
Insurance companies need to respond to the quick changes of the market and increase their revenue level. With its Revenue Growth solutions and its knowledge of the new distribution ecosystems, VASS helps insurance companies face this challenge.
Accelerate the creation of onboarding digital experiences—change of paradigm, from the product vision to a customer approach.
Get ready for the new regulation changes, stricter fraud control, optimization of dispute and accident processes, greater security about the customers’ private and digital data, and possible security breaches.