Salesforce, the global leader in CRM, today announces new Client 360 innovations that will expand offerings for financial services organisations with innovations built for banking, wealth management and insurance.
Salesforce, the global leader in CRM, today announces new Client 360 innovations that will expand offerings for financial services organisations with innovations built for banking, wealth management and insurance.
“Our sole mission is for banks, insurers and wealth managers to deliver unparalleled service to their clients and policyholders to build trusted relationships for life.
The macro economic environment is driving a sharp focus on streamlining costs at the same time customer experience expectations are rising like never before.
Financial services firms must embrace automated, connected, personalised customer experiences, when it matters the most at the customers real ‘moment of truth’ through any channel, on any device, at any time. These moments define their brand, drive loyalty, and deliver real value for the business.
Salesforce for Financial Services now offers more targeted and trusted automation and AI-powered tools to help every team unlock insights, deliver great customer service, and drive operational efficiencies, whether they deal directly with customers, underwrite loans, or manage administrative duties like human resources
“Great announcement in collaboration with our strategic partner Salesforce. After several years and all our commitment helping financial services customers with their digital processes, we are so proud to be a part of the new innovations and investments that Salesforce are making for the Financial Services Industry.”
Lee Goodenough, VASS UK&I Country Manager
The new capabilities include other leading industry products like Mulesoft (for integration into the core), Tableau (real time analytics and decisioning), Slack (for distributed case resolution), and Flow (for dynamic workflow and orchestration) to lower your total cost of ownership, WOW your customers and build trust like never before.
Today with Financial Services Cloud and Service Cloud customers can realise return on investment through automation, self service and speed to value with a fully connected omni-channel platform.
VASS have been recognised by Salesforce as experts in Financial Services and are equipped to implement these solutions tailored to individual customer needs.
References:
VASS were the first Salesforce Partner to implement Financial Services Cloud in EMEA at our customer Credit Andorra
VASS helped build a new customer-centric digital bank in just 6 months for our customer PiBank, which was featured at Dreamforce ,San Francisco
At VASS, we strive to be the number one Financial Services partner by providing creative leadership, growth, and excellent service for our clients. We plan to do so through three main pillars of action: creating the Financial Services Blueprint, harvesting account growth, and achieving service excellence.
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