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APAC

VASS

COMPLEX MADE SIMPLE

At VASS Asia Pacific we focus on customer-centric products and processes. As a partner of major software vendors, we design and implement innovative solutions specific to our customers' needs. The keys to our success are the team spirit and entrepreneurial thinking of our well-versed consultants and the close collaboration with our customers and software partners.

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Customer service and service management

Measurably increase customer satisfaction and loyalty by providing seamless service with Cloud based Customer Service and FSM Solutions. VASS leverages its team, experienced in more than 50 Service management solutions with customers from a diverse range of industry sectors including but not limited to energy, healthcare and medical, manufacturing, high tech, utilities, audit and quality management, transportation, food technologies and facilities management.

Customer Engagement Platform

VASS empowers companies by leveraging customer data to create better business outcomes. Working closely with your marketing team, we define key metrics, design data solutions and enable personalised multichannel campaigns. With our expertise, you can revolutionise your data-driven strategies and achieve unprecedented success. Trust VASS to unlock the full potential of your customer data, fueling enhanced customer experiences and driving superior business results. Partner with us and harness the power of data for transformative growth and lasting impact.

Commerce

86% of B2B customers are willing to pay more for a better, faster and more convenient user experience. Products should be easily accessible, have the right information, and packaged in a smooth and seamless experience that meets customer expectations. The VASS Service Portal Accelerator, built on industry leading cloud-based commerce platforms, lays the foundation for this, providing customers with direct access interaction history, current and past offers, orders and invoices. We create sustainable e-commerce platform with a focus on conversion and customer experience.

Customer Data Platform

A platform for collecting, processing and managing customer data. The aim is to provide sales and marketing teams with a 360 view of customer identity and interaction. Centrally aggregated data, unique experiences and personalised customer journeys can be delivered across different channels. Privacy and data protection are a priority. Our certified architects and developers are experts in guiding our clients through the process of creating a coherent digital experience platform built with leading CDP providers that enables success now and in the future.

Sales

Improve your sales team’s productivity and get better visibility into sales pipelines enabling informed, collaborative decision making. As an implementer and strategic partner with industry leading CRM vendors for the entire Customer Experience product suite, VASS integrates the different systems into the lead-to-cash cycle, so that omni-channel lead and customer engagement across all touch points is better than ever.

OUR LEADERS

Our global management team is made up of high-level professionals who are passionate about innovation and committed to each project.

  • BT Narasimha

    MD APAC

How to get ROI in AI projects: From Hype to ROI

Article Index Artificial Intelligence (AI) is buzzing everywhere. The tech world is rife with grand promises and futuristic visions. But how much of this is reality and how much is mere hype? Forbes sheds light on a startling fact: 85.4% of AI projects don’t impact commercial returns. With only 14.6% of firms globally deploying AI […]

DREAMFORCE 2023 CHRONICLE

Dreamforce 2023 has been a dynamic event full of insights, announcements, and product highlights focusing on how trusted AI is reshaping the business landscape. Over the course of three days, the event unveiled the roadmap toward a future where cutting-edge AI technologies and a strong commitment to data privacy are at the core of Salesforce’s […]

25 Sep 2023

ECENTA ENTERS A NEW PHASE AS VASS

MADRID, July 20th. VASS announces today the rebranding of ECENTA, its partner company in headquartered in Walldorf, Germany. ECENTA is a renowned company specialised in SAP customer experience solutions (SAP CX), present in Europe, North America and Asia. VASS acquired ECENTA in 2021 as part of its international expansion strategy.   ECENTA becomes VASS adding its […]

20 Jul 2023