ESG (Environmental, Social and Governance) criteria refer to the environmental, social and governance factors that companies take into account when investing and making decisions. In recent years, sustainability has leapt to play a major role in companies and even more so during the pandemic, with 65% of consumers expressing concern about this aspect. In this […]
09 Jan 2023
Technology has the potential to transform agriculture by helping agricultural business owners to work towards a more accurate, efficient and sustainable way of doing business. From traditional banks to digital banks, many financial institutions are reaching out to rural communities with the help of technology. What is rural banking? Technology allows a higher level of […]
If you’re looking to offer payment holidays to your customers, keep reading to learn the pros and cons of implementing them and how you can most effectively manage your payment holiday requests.
COVID-19 pandemic is affecting aspects of our lives in many different ways. As the UK Government is supporting businesses during these unprecedented times, our priority is to reduce any negative effect and help both businesses and individuals to reinforce loan application schemes/ digital loan schemes: Coronavirus Business Interruption Loan Scheme (CBILS) Bounce Back Loan Scheme (BBLS) […]
28 Oct 2020
Looking back In 2018, VASS UK, the international unit of VASS Group, decided to align with a global strategy to join the BeNeLux-market through the creation of VASS Nederland. Our purpose is to make it simple by delivering focused business value to our customers! We do this by leveraging global experiences, through in-house developed business […]
22 Oct 2020
Whatever the industry, the key to success in today’s business landscape lies in keeping customer experience at the core of decisions. Financial institutions operate in a traditionally product-centric sector but are now shifting to a customer-centric approach, where digital transformation plays an essential role in this change. Providing an enhanced digital customer experience is not […]
07 Sep 2020
When we talk about Customer Experience, Customer Journey or putting the customer at the core of any initiative, we associate it with concepts such as omnichannel, digitalisation of processes or personalisation; it often sounds more like a business concept than a real service commitment. And that, in itself, is the first big mistake to be […]
08 Jul 2020
The onboarding process is the official beginning of a direct and consensual relationship with a client, being the key moment in which it will be decided if the potential client becomes a current client of our company or abandons the attempt. This can be the start of a long relationship that customer-centric organizations can nurture to continue to […]
04 Jul 2020
A globalising world economy, the digitalisation of the business world – exacerbated by the coronavirus, and ever-increasing transparency of customer satisfaction have all led to the rise and recognition of the importance of the Digital Customer Experience. What is Digital Customer Experience? So what is ‘digital customer experience’. It’s easy to get lost in the […]
20 Jun 2020
Due to the current and foreseeable situation with the COVID-19 and social distancing rules, lenders are having to adopt a digital mortgage application process. Technology has simplified the application process by presenting an end-to-end experience, improving customer experience and speeding up the process. What is a Digital Mortgage? A digital mortgage uses technology to create a mortgage that is […]
03 Jun 2020
Multitouch communications in a new world – Financial Services Landscape
06 May 2020
Right now, it can be said that practically all the pharmaceutical laboratories in the world are in a frantic race against the clock to develop the vaccine that will ” perform the miracle” against Covid-19. Or to find drugs that reduce the mortality of the virus or even neutralise the disease. The mass production and […]
06 May 2020
The operational efficiency that we talk about so much these days should not be focused only on the surface, which would be, limited to the reduction of costs. Achieving operational efficiency implies minimising costs, but also implementing a responsible culture regarding issues such as innovation, commitment or training that contributes to the pursuit of new […]
06 Nov 2019
In a few years, and almost without realizing it, the way we work, communicate and consume has changed radically. Yet, for this to happen, the business models of telecommunications operators, the media, banks, travel agencies, health or public administration have had to transform beforehand. One of the sectors in which this transformation is being deeper […]
23 May 2018
But what is, in reality, changing mentality? In the first place, it means accepting that game rules have changed, simply because players are different, the board or playing field is also different and, because, in reality, we are playing a game different from the one we started years ago. Nowadays, there are some criteria that […]
20 May 2018
On May 25th, the new General Data Protection Regulation (GDPR) comes into force, which implies the commissioning of a secure European common space for the adequate treatment of personal and sensitive data. One of the objectives of this new regulation is to organize the treatment and protection of data on which organizations currently base their […]
03 May 2018
It’s a reality: a company is worth what its employees are worth. Behind every success story there is a united and effective team, so it is useless to strive to provide a good service to the clients if the welfare of the workers is not promoted first and, above all, if good talent management is […]
19 Apr 2018
Our clients are facing NEW CHALLENGES daily. We are living moments of uncertainty. Globalization and digitalization allow new players, from anywhere in the world, to break into all industries. 3,100,000 new startups are created per month in the entire world that reduce the entrance barrier to the markets, and that can connect us directly, and disconnect us as well, […]
17 Apr 2018