Within the highly competitive telecom industry, customer experience is crucial in maintaining and developing an advantage over other companies. Operators are also seeking flexibility to offer new services so they can increase the value and number of contracts with customers, both for B2C and B2B segments. For this process to be completed successfully, personalization is […]
10 Mar 2021
In uncertain times such as the one we all are currently enduring, we often hear about debt recovery and debt collection. These similar terms both refer to the attempt to retrieve a loan or credit, but they hold one key distinction: who is trying to recover the debt? In debt collection processes, organisations or individuals […]
02 Dec 2020
COVID-19 pandemic is affecting aspects of our lives in many different ways. As the UK Government is supporting businesses during these unprecedented times, our priority is to reduce any negative effect and help both businesses and individuals to reinforce loan application schemes/ digital loan schemes: Coronavirus Business Interruption Loan Scheme (CBILS) Bounce Back Loan Scheme (BBLS) […]
28 Oct 2020
Whatever the industry, the key to success in today’s business landscape lies in keeping customer experience at the core of decisions. Financial institutions operate in a traditionally product-centric sector but are now shifting to a customer-centric approach, where digital transformation plays an essential role in this change. Providing an enhanced digital customer experience is not […]
07 Sep 2020
The onboarding process is the official beginning of a direct and consensual relationship with a client, being the key moment in which it will be decided if the potential client becomes a current client of our company or abandons the attempt. This can be the start of a long relationship that customer-centric organizations can nurture to continue to […]
04 Jul 2020
During the last couple of months, we have seen an unprecedented increase in online sales in practically all its variants, but have the companies adapted to the new normality? The current situation in electronic commerce The confinement of the consumers in their homes and the fear of contraction have increased online shopping in Spain. The […]
24 Jun 2020
A globalising world economy, the digitalisation of the business world – exacerbated by the coronavirus, and ever-increasing transparency of customer satisfaction have all led to the rise and recognition of the importance of the Digital Customer Experience. What is Digital Customer Experience? So what is ‘digital customer experience’. It’s easy to get lost in the […]
20 Jun 2020
Due to the current and foreseeable situation with the COVID-19 and social distancing rules, lenders are having to adopt a digital mortgage application process. Technology has simplified the application process by presenting an end-to-end experience, improving customer experience and speeding up the process. What is a Digital Mortgage? A digital mortgage uses technology to create a mortgage that is […]
03 Jun 2020
We find ourselves in a volatile and dynamic environment, which makes it necessary for companies to have a quicker capacity to react. With no time frame, adapting the organisation and the infrastructure to the growth of new line management and the elimination of those that are not profitable, elastically and transparently- what is the role […]
27 May 2020
Multitouch communications in a new world – Financial Services Landscape
06 May 2020
The health crisis caused by COVID-19 has made it clear – for the better – that it is possible to drive change. An extraordinary situation has indeed triggered this momentum, but the reality is there: contingency plans to give continuity to the business, WFH strategies to work remotely as far as tasks allow, virtual meetings […]
25 Mar 2020
In a few years, and almost without realizing it, the way we work, communicate and consume has changed radically. Yet, for this to happen, the business models of telecommunications operators, the media, banks, travel agencies, health or public administration have had to transform beforehand. One of the sectors in which this transformation is being deeper […]
23 May 2018
But what is, in reality, changing mentality? In the first place, it means accepting that game rules have changed, simply because players are different, the board or playing field is also different and, because, in reality, we are playing a game different from the one we started years ago. Nowadays, there are some criteria that […]
20 May 2018
On May 25th, the new General Data Protection Regulation (GDPR) comes into force, which implies the commissioning of a secure European common space for the adequate treatment of personal and sensitive data. One of the objectives of this new regulation is to organize the treatment and protection of data on which organizations currently base their […]
03 May 2018
It’s a reality: a company is worth what its employees are worth. Behind every success story there is a united and effective team, so it is useless to strive to provide a good service to the clients if the welfare of the workers is not promoted first and, above all, if good talent management is […]
19 Apr 2018
Our clients are facing NEW CHALLENGES daily. We are living moments of uncertainty. Globalization and digitalization allow new players, from anywhere in the world, to break into all industries. 3,100,000 new startups are created per month in the entire world that reduce the entrance barrier to the markets, and that can connect us directly, and disconnect us as well, […]
17 Apr 2018
Many companies are facing situations which would have been unimaginable years ago; this is the issue with cyber threats. In this case, the development and investment in cybersecurity material are becoming crucial. There are various types of cyber attacks which evolve and perfect themselves daily. Due to this, companies should be prepared to respond most […]
07 Dec 2017