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Technology Trends

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Delivering the Ultimate Customer Experience: Challenges, Strategies & Solutions

Whatever the industry, the key to success in today’s business landscape lies in keeping customer experience at the core of decisions. Financial institutions operate in a traditionally product-centric sector but are now shifting to a customer-centric approach, where digital transformation plays an essential role in this change. Current landscape perspective in CX Providing an enhanced […]

eCommerce during COVID-19

During the last couple of months, we have seen an unprecedented increase in online sales in practically all its variants, but have the companies adapted to the new normality? The current situation in electronic commerce The confinement of the consumers in their homes and the fear of contraction have increased online shopping in Spain. The […]

Digital Customer Experience

A globalising world economy, the digitalisation of the business world – exacerbated by the coronavirus, and ever-increasing transparency of customer satisfaction have all led to the rise and recognition of the importance of the Digital Customer Experience. What is Digital Customer Experience? So what is ‘digital customer experience’. It’s easy to get lost in the […]

Digital Mortgage Solutions | Digital Solutions

Due to the current and foreseeable situation with the COVID-19 and social distancing rules, lenders are having to adopt a digital mortgage application process. Technology has simplified the application process by presenting an end-to-end experience, improving customer experience and speeding up the process. What is a Digital Mortgage? A digital mortgage uses technology to create a mortgage that is […]

Supporting Digital Loan Schemes in COVID-19

COVID-19 pandemic is affecting aspects of our lives in many different ways. As the UK Government is supporting businesses during these unprecedented times, our priority is to reduce any negative effect and help both businesses and individuals to reinforce loan application schemes/ digital loan schemes: Coronavirus Business Interruption Loan Scheme (CBILS) Bounce Back Loan Scheme (BBLS) […]

Mentality changing to transform

But what is, in reality, changing mentality? In the first place, it means accepting that game rules have changed, simply because players are different, the board or playing field is also different and, because, in reality, we are playing a game different from the one we started years ago. Nowadays, there are some criteria that […]

GDPR, how to become a Trusted brand?

On May 25th, the new General Data Protection Regulation (GDPR) comes into force, which implies the commissioning of a secure European common space for the adequate treatment of personal and sensitive data. One of the objectives of this new regulation is to organize the treatment and protection of data on which organizations currently base their […]

The value of good talent management

It’s a reality: a company is worth what its employees are worth. Behind every success story there is a united and effective team, so it is useless to strive to provide a good service to the clients if the welfare of the workers is not promoted first and, above all, if good talent management is […]

Challenges of the digital revolution

Our clients are facing NEW CHALLENGES daily. We are living moments of uncertainty. Globalization and digitalization allow new players, from anywhere in the world, to break into all industries. 3,100,000 new startups are created per month in the entire world that reduce the entrance barrier to the markets, and that can connect us directly, and disconnect us as well, […]